On the one hand:
…this is the single most dynamic, engaged and engaging platform for user generated content that there has ever been. 500 million people, converging on a single web application. Wait, read that again – 500 MILLION people. That’s a noticeable chunk of the entire global population.
That’s a totally, utterly and completely insane amount of user penetration. And when you use it (I don’t, much, but I watch my wife and her friends and I dip in to see what is happening every so often) – it’s obvious why. Facebook is slick, it’s user-focused and it’s all about the connections. Critical mass + friends + photos? Of course it works.
On the other hand:
…Facebook is regularly cited – actually, cited is way too gentle a word – screamed about – for being EVIL. Reasons vary, but they tend to focus on what is seen as a hugely lax approach to privacy. Actually, it’s layer upon layer of laxness – from totally baffling privacy controls to requiring a PhD to delete your account to the latest “facetracking by default” functionality. It’s a general “don’t give a ****” thing, it appears.
When it isn’t privacy, it’s concerns about “domination of the web” (particularly now things such as the Like Button are out in the wild) or how closed their so-called “Open Graph” is in reality, or the possibility that Zuckerberg did something wrong once or – well, go read “10 reasons to delete your Facebook account” for some more.
And here’s the tension, beautifully summed up by Jason Scott in a stunningly entertaining rant about Facebook. Cover your body organs if you’re of a sensitive disposition:
People aren’t just eating Facebook’s Shit Sherbet of overnight upgrades, of lack of guarantees and standards, of enveloping tendrils of web standard breaking. They are shoveling it down. They’re grabbing two crazy handfuls of Facebook every minute of every day when they’re not forced to walk down a hallway or look up from their phones or ipads or laptops or consoles. They’re grabbing buckets of Facebook and finding ways to shove it down with one hand while pawing around for a second bucket. People have bought the fuck in.
So what to make of this? For someone like me – a generalist who straddles two very different groups of people – the tension is very often felt. I have geeks in one ear talking about open standards, pushing for privacy controls and hoping upon hope that the Semantic Web will get here one day. In the other ear I hear people who couldn’t give a monkeys about open standards, probably have “password” as their password, and seem remarkably relaxed about posting pictures of themselves hunched over a bucket bong. With these people there’s no denying the pleasure, the engagement, the rich content and the opportunities that Facebook offers.
On thing seems sure: rant as much as you like, but there’s no escaping. Facebook – in fact, big companies of all sizes – will dominate the internet landscape for a long time to come, and they’ll always find success. There’s a reason why there is no alternative to Twitter, no alternative to Google and no alternative to Facebook: these are the places where everyone goes. It’s horrible, and uncomfortable, and we all wish people weren’t so terribly dumb, but the fact of the matter is – people choose social, and they do it at the expense of – well, lots of things: privacy, openness, safety. The utility of these tools is easy to underestimate in the general scheme of things, especially if you’re a geek – but utility, ease, sociability are the non-geek world’s open standards, the defining shape of their lives.
This seems to be the sting in the tail of large-scale social web activity. In order for it to be compelling, it requires a large social graph. In order for a large social graph to work, you normally need a big company or concern behind the scenes. Where there’s a big company, there’s money. Where there’s money, ethics almost always start being eroded. Bang.
I don’t think anyone should be under any illusions that everyone is going to delete their Facebook account (when they can work out how) just yet. Learning, awareness, going into this with eyes (yours, or your institutions’) seems to be the only possible answer to the question in the title. A moderate, not polarised approach.
Clearly I’m getting old.